Restaurant General Manager

Location: Clemson, SC

A Wings Over General Manager is a great leader; an effective communicator a confident problem solver, and an enthusiastic mentor. Our GMs are experts in front-of-house and back-of-house operations, nimble office workers, masters of their P&L, and a true representative of the Wings Over brand.

Day in the Life

  • Let’s get our hands dirty. Work side by side with the team frying chicken, greeting guests, and modeling standards and behaviors.
  • Recruiting and hiring equally hard working team members with the dedication and humility to grow with us.
  • Using an open-minded approach, and an employees-first philosophy to implement change, share and reward wins, and enforce standards.
  • Participating in the community by identifying partnerships, joining community events, and by engaging our neighbors.
  • Using scheduling, coaching, and hands-on management to achieve operational excellence.
  • Delivering sales and financial goals by focusing on the inputs.
  • Ensuring food safety by leading disciplined execution in FOH and BOH.
  • Serving a consistent product and service by providing proper training during onboarding and giving regular feedback frequently- applying constant, gentle pressure.
  • Resolving conflicts promptly in a thoughtful, empathetic, and fair manner.
  • Contributing ideas, thoughts and solutions that result in the retention of greater people, the delivery of better food, and a higher quality guest experience.
  • Seek continuous growth, by making the best use of your 1-on-1 time and soliciting feedback from your team.

You are

  • Passionate about food, service, and restaurants
  • Inspired to drive the growth of your team members
  • Someone who eats problems for breakfast, i.e. operates with urgency
  • A duck-- able to remain calm in moments of pressure
  • Able to anticipate problems before they happen, and initiate solutions before they are needed.
  • Motivated with compassion to understand the needs of different team members and guests.
  • Flexible and open minded- able to propose changes and implement new programs introduced by others or created in house.
  • Humble- excited to receive feedback and able to use that feedback to develop and grow continuously.
  • Naturally curious about the communities we serve.

Wings Over Package

  • Competitive pay and bonus structure - financial performance, service quality metrics, and good scores on internal and external inspections are rewarded.
  • A positive work environment, with a team focused on your growth and development within the store and in the growing company at large
  • Company Events & Team Building Workshops
  • Free shift meals and off-duty discounts for you and your family

Nuts and Bolts | Must-Haves

  • 4 years management experience
  • 6 years food service experience (line level or management)
    • At least 2 of those years in fast-casual/QSR
  • Flexible schedule- available nights, holidays, and weekends
  • Serv-Safe Certified
  • Able to lift 50 pounds
  • Can stand for long periods of time
  • Legal US work authorization

Training and Development

  • We provide a thorough 10-week training and development program at our corporate locations in Ithaca, NY and State College, PA. Upon completion of the training program you will be an expert capable operating a Wings Over corporate store.
  • Weekly 1-on-1s with a member of our operations team where you will review performance of the store, your team, and yourself.