Restaurant Assistant General Manager

Location: Ithaca, New York, USA

A Wings Over Assistant General Manager is a great leader; an effective communicator a confident problem solver, and an enthusiastic mentor. Our Co-Captains are experts in front-of-house and back-of-house operations, masters of their P&L, and a true representative of the Wings Over brand.


Day in the Life

  • Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.
  • Drives the implementation of company programs by directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
  • Manages with integrity, honesty and knowledge that promotes the culture, values and mission of Wings Over.
  • Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store Crew to ensure smooth flow of operations
  • Assists Captain in monitoring and managing store staffing levels to ensure development and talent acquisition to achieve and maintain store operational requirements.
  • Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
  • Assists Captain with conducting performance reviews, providing feedback, and setting challenging goals to improve performance. Manages ongoing performance using performance management tools to support organizational objectives.
  • Remains calm and collected, and works to keep the store operating to the Wings Over standard through timely delegation
  • Communicates information and ideas to the Captain to promote store growth and a positive work environment
  • Helps deliver our promise of Amazing Food by keeping all workstations clean and organized and coaches team to do the same
  • Follows health, safety and sanitation guidelines for all products.
  • Ensures team members adhere to legal and operational compliance requirements.

You are

  • A Team Player - you embody the Wings Over mission of Good People
  • Passionate - you love food, restaurants and people
  • Enthusiastic -  you love to help others learn and grow
  • Humble - you constantly look for areas in which to improve and understand the value of others
  • Respectful - you value diversity and the input of others and you garner respect through your actions
  • Open To Change - you embrace change can navigate through ambiguous periods
  • Motivated -  you come to work with a can do attitude and drive others to do the same.
  • Composed - you create organization out of chaos and can lead others to see the way forward
  • Proactive - you see it, think it, then solve it and you know when to ask for help
  • Inspiring - your vision is undeniable, you connect with others and you challenge others when they do not live the Wings Over Values

Wings Over Package

  • An energetic and positive work environment,
  • Supportive team focused on your personal and professional growth.
  • Competitive pay and bonus structure - sales performance and service quality metrics.
  • Shift meal stipend and off-duty discounts for you and your family.
  • Eligible for (2) weeks of paid vacation after (6) months of service

Nuts and Bolts | Must-Haves

  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to manage store operations independently
  • Knowledge of supervisory practices and procedures
  • Strong interpersonal skills; peers
  • Ability to handle confidential and sensitive information
  • Strong leadership skills, with the ability to coach and mentor others
  • Flexible Schedule - Available nights, holidays and weekends
  • Able to lift 50 lbs.
  • Legal US work authorization  
  • A safe vehicle, a valid driver’s license and updated insurance (Drivers + Leadership only)
  • Valid Food Service Manager Certificate (in accordance with local ordinances)
  • At least (2) years  of store level management experiences.
  • (2) years of hospitality experience

Training and Development

  • We provide a thorough 4-week training and development program. Upon completion of the training program you will be an expert capable operating a Wings Over corporate store.
  • Weekly 1-on-1s with a member of our operations team where you will review performance of the store, your team, and yourself.